Frequently Asked Questions
About traveling in Cancun and Riviera Maya with all inclusive, lodge, meals, transportation, tours fees, to Chichen Itza, Tulum, Beach Clubs, Catamarans, Boats, charming towns, snorkeling, wild life, biophere reserves, archaeological sites, mayan ruins and much more.
“Don’t be afraid to expand yourself, to step out of your comfort zone.
That’s where the joy and the adventure lie.”
Because in the Cancun-Riviera Maya Corridor, everything is Exotic... the Mayan ruins, the beaches, the Cenotes, the jungle, the wildlife, the flowers, the fruit, the food... everything is marvelously exotic.
The Cancun-Riviera Maya and Yucatan corridor is unique and it is one of the best places in the world to enjoy world-class adventure travel. Xotic Adventure Tours’ innovative concept was created with the idea of providing excellent service for the most fascinating and most affordable all-inclusive Adventure Travel Tours for active travelers around the entire Cancun-Riviera Maya and Yucatan Corridor.
All our tours are completely safe for your full enjoyment, offering an unparalleled choice of remarkable adventure trips to give you direct contact with the always amazing nature! Embrace the unexpected and immerse yourself in the extraordinary.
An encounter with the Pyramid of Kukulkan in Chichen Itza (considered one of the Seven Wonders of the World), snorkeling in an amazing reef, boating to observe the flamingoes, kayaking in beautiful lagoons, canoeing to watch the monkeys, hiking a pyramid in Coba, swimming in magnificent cenotes, or boating for a whale shark encounter...get deep into the jungle and feel your high adrenaline on an exciting ATV, cruising the ocean’s turquoise waters in a Catamaran, fishing on a luxurious Yacht, admiring the pink water in La Colorada, fishing with the villagers in San Felipe, discovering abundant wildlife, exotic orchids and Corcho trees in Solferino. Take an escape to the sky on a zip line, go horseback riding in Xkeken or go biking in the jungle, contemplate the crocodiles in their natural habitat, observe hundreds of exotic birds, go on swamp or biosphere reserve tours and so much more.
We mix your adventure tour: visiting colonial towns, trendy beach clubs, small fishing villages, luxury resorts, colorful handcraft markets, extreme night life, fantastic shopping and a great variety of international and regional cuisine.
We guarantee the best price and best service in the Cancun-Riviera Maya and Yucatan corridor. Because we have our own Lodge, restaurant and transportation, we are able to deliver unforgettable adventure travel at a fraction of the cost. Please check around and you will find by yourself the huge differences.
For the Xotic Adventure Tours, we have carefully selected the twenty best destinations and adventure activities in the Cancun-Riviera Maya corridor...all within only a 100 mile radius. Ninety percent of our tours are between 26 and 100 miles (42 and 169 km.) from the Xotic Adventure Lodge, in order to spend much of your time having fun rather than just being transported.
Xotic Adventure Tours is an all-inclusive service operation. Every tour has been planned for the adventurer’s full enjoyment and includes: accommodation, meals, adventure activities, attraction guides and transportation.
Each of our Xotic Adventure Tours departs and returns every day from our Lodge. Forget completely about expensive lodging and transportation arrangements; forget about long and tedious time in transportation, forget about how to reach your adventure destination and where to have your tasty and healthy food, do not worry about finding a doctor if you need help, and forget about carrying your belongings -- just leave them in a secure locker at our Lodge.
Every month of the year we repeat the same 30 day Itinerary. You are free to select as many days as you wish from a minimum of 4 up to 30 days. We combine the 20 adventure tours with 10 free days, so for every two days of tours you will have one free day to enjoy the Xotic Eco Lodge facilities or do your own activities.
You can book a minimum of 4 days... or 6, 8, 10, 14, 17, 20, 23, 27, 30 days... more or less or between is your choice.
Your tour starts any day of the month of your choice and finishes after your selected number of tour days. For example:
if you would like a 9 day tour and you arrive on the 11th of the month, your tour starts the 12th and will finish the 20th. In this case, you will have a 6 day tour and 3 days free, leaving the Lodge on the 21st, for a total stay of 10 days and 10 nights. Some of your group may have already been travelling together for some days when you commence your trip.
The arriving airport is Cancun International Airport (CUN) in the city of Cancun, State of Quintana Roo, Mexico.
Because all the tours start early in the morning, we recommend you book your flight to arrive at least the day before your trip starts. Most tours will finish at 5 p.m., so please make sure your return flight does not depart before 9 p.m.
Normally, the day begins between 6 a.m. and 7 a.m. with an excellent all-you-can-eat healthy Breakfast Buffet, and then our 16 passenger van departs from the Lodge for the Adventure Tour of the day and returns between 5 and 7 p.m. for a delicious all-you-can-eat healthy Dinner Buffet.
On average there are 10 to 12 travelers with a maximum of 16 people for each tour. Once this maximum is reached, a second tour group will be set up with a different itinerary order, meaning that the second group has the same tours, but on different days.
If you want to skip a tour, you could spend the day at the Lodge instead.
Our friendly and experienced bilingual (Spanish and English) staff is there to provide the greatest, unforgettable experience for all our adventure travelers. We operate and maintain all the Xotic Adventure Tours & Eco Lodge with high service standards, never skimping on safety. We aim to provide enjoyable, efficient and effective assistance to all our customers. Our team listens carefully to all your needs and tastes, assuring to take care of any concern you may have.
In your free days, you will have flexibility and independence, you can choose from many fun activities in the Lodge: bike around the Lodge, play soccer, basketball or volleyball, have a relaxing body massage, exercise in our boot camp, play paintball or simply relax with a margarita cocktail at our swimming pool.
Also, there are numerous activities and attractions to choose from which are not included in your tour price, from a Dinner-Show, Theme Park like Xel-Ha or Cirque du Soleil. For optional activities, please check the detailed list at our Lodge office.
There is very inexpensive public transportation to and from Cancun and Puerto Morelos or you could rent one of our cars together with your friends.
We reserve the right to cancel or change any tour due to adverse weather conditions or other circumstances beyond our control. In this case, the tour would be substituted for another one.
No. The prices quoted on the site do not include international flights.
Travelling in small groups or alone is a great experience: you will have the opportunity to make new friends from other countries, the price you pay is much better and you will always have time to do your own things. Our maximum group size on most trips is 16. This way, you will have personal service.
Almost everybody in a reasonable state of health and fitness can take our tours. However, some trips visit remote areas
with limited or non-existent medical facilities so you must be in good health.
Please check the tour activities description and if you don’t wish to do a certain activity you can skip it and in the majority of cases we can change it. There are drug-stores and a hospital close by (1.8 miles). There is a doctor available 24 hours a day.
For the full length of your chosen dates you will stay at our Xotic Eco Lodge.
In order to guarantee a reasonable style and comfort, we only use our own Lodge. You don’t need to carry all your gear; you can leave it in a secure locker. Our tour guides take care of all you may need all the time. Our 6 square acres facility includes: restaurant, swimming pool, massage room, convenience and craft store, book exchange, BBQ grills, bonfire place and hammock zone, and a coffee bar, serving delicious artisan coffee and tasty pastries.
All our tours are perfectly safe, you security is our first priority. Every aspect of your adventure tour has being carefully planned and checked for your full and safe enjoyment. The Xotic Eco Lodge is completely fenced and there is 24 hour security.
Yes, You can have your own cabin, or avoid the single supplement by sharing one with a roommate of the same sex or stay in our simple but very clean men’s or women’s shared cabins, each with 11 bunk beds (Please check prices).
Our cabins are distributed around ample and beautiful gardens with exotic flowers and coconut, mango, banana, orange and lemon groves. The jungle scenery is beautiful. You will wake up to the sound of birds. Everything is very calm and relaxed. After dinner, you will be able to spend valuable time with your friends doing your preferred Lodge activity, before going to sleep.
If you love camping we have space available. It is very quiet and secluded, all the service are available such as: tents, sleeping bags and showers.
We have sleeping bags available for you so if you would like to bring your own, it is OK. Remember that Cancun and the Riviera Maya have tropical weather.
If you have a group, association or club with a special interest, e.g. alumni associations, universities/schools, language, archeology, art, company incentive travel, corporate team building, weddings and family reunions, any of our tours and/or activities can be made into a private tour.
All you need is a group of 15 or more, you select your own dates/destinations and special lodging needs and we’ll be happy to customize any tour to your specifications for any special interest, budget and any age group. Our friendly staff is here to help you plan your lifetime Adventure at a very affordable price.
If you get fifteen people together on the same tour, the sixteenth person travels free.
Your meals are something that we put special interest in. A great variety of healthy meals with high standards of hygiene will be served... We offer a delicious, nutritional all-you-can-eat Breakfast Buffet every morning and an all-you- can-eat Dinner Buffet every evening, serving fresh meals daily which include a vegetarian menu and fresh fruit.
Our excellent cooks serve a combination of international and local dishes, ensuring high standards of hygiene. On all our trips, your good health is our highest priority. Please let us know if you have any special dietary requirements when you make your booking.
Because much of the lunch time you will be doing an Adventure Tour, there are pre-selected nice restaurants in the destinations or we will prepare and provide healthy box lunches for you, when the restaurant is not available. If you decide to spend your free day(s) at the Lodge, lunch will be available for you.
Don’t worry about hidden expenses. Our Lodge allows us to include all transport, all meals, accommodation and much of the equipment you will need for your adventure.
We have 100% guaranteed departure all year round. The only reason to cancel or change any day/tour might be due to adverse weather conditions or other circumstances beyond our control. In this case, the tour would be substituted for another one the same date.
You or your travel agent can email or call us with your questions and they will be answered the same day.
If you are taking any medication, you should bring an appropriate supply for the length of your tour. If you have asthma, be sure to bring an adequate supply of your prescription. We recommend consulting your doctor. Illness or dental problems can spoil your holiday, so it’s wise to have a check-up.
As a general rule you should pack light but bring all the essentials. Consider using a backpack or soft duffel bag is a good idea. Leave space in your luggage for souvenirs. Suitcases are also okay because you don’t have to carry them around.
We recommend checking with your airline about your baggage allowance.
Credit cards are widely accepted, (ATMs) are usually readily available throughout Mexico. However, credit cards are not accepted in some optional activities, small restaurants and public transportation.
Closed, comfortable shoes, beach sandals or water shoes, regular or water camera, sunglasses, insect repellent, sunscreen, hat and sun protection, swimming suit, towel, changes of clothing, extra cash. Do not bring Jewelry.
Yes, we do have laundry facilities in our Lodge.
All you need is:
a. Passport (we recommend that it be valid for at least 6 months.)
b. Visitor's permit provided by the airline or at the local port of entry, or other permit (e.g. Temporary or Permanent Resident or Business Visa).
c. Customs Declaration Form.
Yes. We highly recommend buying Travel insurance. Please ask your travel consultant for full details. Please check the terms of the policy carefully, particularly the limits of coverAre there any age limits (eg. for replacement of photographic equipment, baggage loss, etc.) Your policy should cover medical costs in case of hospitalization, emergency travel and repatriation.
You'll be able to access the internet in our Eco Lodge and at most cities and places on the road, but be aware that the connectivity can be slow.
Your mobile will probably work in Mexico. Check with your service provider before you go if they have a reciprocal agreement. We do have available Mobile Phones: for only $15 US a week, you can have a mobile phone with unlimited long distance calls.
Yes. If you have a favorite travel agent, by all means, book through them. They will be able to assist with all trip arrangements.
No. You will be assisted all the time by our staff members
Yes. The age limit is 18 years old. We accept kids a minimum of 9 years old but they must be accompanied by a parent or legal guardian; some of our trips involve nature walks, cycling and climbing stairs so check the itineraries to see if a trip is right for you.
Most of our trips include travel by boat or ship. Our tours include fantastic snorkel places; always you will be wearing life jackets that we provide. We will assume you can swim unless you tell us otherwise. If you cannot or do not wish to swim, please let us know.
We recommend a combination of cash, an ATM card and perhaps a credit card as back-up. Traveler’s checks are sometimes difficult to cash. American and Canadian dollars and Euros are accepted in Mexico. Remember to let your bank know that you will be traveling.
Yes we provide the airport transportation to the Lodge, but it is not included in the cost of your tour.
Usually, private and comfortable 7 and 17 passenger vans will be used.
95% of our tours are between 26 and 100 miles (42 and 169 km.) from the lodge, so that most of your time will be spent having fun rather than just being transported.
Our itineraries indicate travelling time and mode of transport.
The Mexican Caribbean has a tropical, humid climate.
The average maximum and minimum temperatures are:
January to March: 20 to 30 C (68 to 86 F),
April to June: 22 to 32 C (71 to 89 F),
July to September: 24 to 33 C (75 to 91 F),
October to December: 20 to 31 C (68 to 87 F).
Five hours earlier than Greenwich Mean Time (GMT – 5:00); Cancun is on Eastern Time, one hour later than Central Time.
Yes, all our tours are Family friendly. All our tours are suitable for a family with children, with a minimum age of 9.
Children must be accompanied by an adult. All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian