Terms and Conditions
About traveling in Cancun and Riviera Maya with Xotic Adventure Tours.
Terms and Conditions
a. Change of itinerary: While we endeavor to operate all trips as described we reserve the right to change the trip itinerary.
b. Before departure: If we make a major change, we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least two days in five. of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund or accepting an alternative tour offered.
c. After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.
d. Authority on tour : Our group trips are run by a Operations Manager, his decision is final on all matters likely to affect the safety or well-being of any traveler or staff member participating in the trip. If you fail to comply with a decision made by our Operations Manager or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future tours booked. At all times, you must comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
e. Acceptance of risk: You acknowledge that the nature of the trip is adventurous and participation involves a small degree of personal risk. It is your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such adventure travel.
f. Optional activities: Optional activities in your free days, do not form part of the trip or this contract. You accept that any assistance given by our Operatons manager in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.
g. Claims & complaints: If you have a complaint about your trip, please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
h. Severability: In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
i. Photos and marketing: You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
k. Applicable law: The applicable law is that of the Mexican Republic. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Cancun, Mexico.
l. Registered address: